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ONDEMAND SESSION

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From ILS Skills to Customer Service—How Online Onboarding Changes the Game for Patrons and for New Staff

November 17 @ 12:20 pm 12:40 pm EST

This session will highlight the impact that a collaborative effort between Niche Academy and SirsiDynix has had for both patrons and staff. Essential instruction becomes available at the point of need in a way that improves the library experience and drives the usage of library resources.