How to Handle Problematic Behavior and Enforce Rules

Many of the people you serve have experienced profound trauma. When you understand how trauma changes the human brain, you enforce the rules differently. Join Ryan Dowd, author of the American Library Association’s “Librarian’s Guide to Homelessness” to learn how to enforce your rules with less conflict, more compassion and less risk.

Haven’t yet registered for Connections 2026? Secure your free spot now and receive automatic access to this session and all sessions this October 27–28.