Trauma-Informed Approaches for Reducing Difficult Customer Behavior

As libraries across the globe are experiencing changing customer needs and increases in behavioral incidents, many are looking for options to respond to these changes in ways that will reduce staff stress while still ensuring an open and welcoming environment for all. In this presentation, options will be presented for trauma-informed strategies to reduce and respond to problematic customer behavior that still allow the library to be a safe, inclusive, and accessible space for all.